1Who is NESS?
NESS is an authorized FSP acting as an intermediary, a
binder holder and an administrator for various underwriters
2Which Class of
business is NESS authorized to sell?
NESS is authorized to sell Long-Term Insurance, Life
Insurance and
Short-Term Personal Lines.
3Which Products
dominate the NESS offering?
NESS chooses to focus on what was formally known as Life
Assistance Business and now known as Funeral Insurance due
to their expertise in the market. Our products range from
life insurance, funeral insurance products and NESS offers
cash based funeral benefits.
4What is funeral
insurance?
Funeral insurance is a policy that provides a cash payout
within 24 - 48hrs upon the notice of death in order to cover
the costs associated with a dignified funeral.
5What is funeral
benefit cover?
Funeral cover refers to insurance funds you are provided
with to take care of the immediate and urgent costs of a
funeral. It’s paid out as one lump sum that is legally
limited to a maximum of R100 000
6What other
benefits do Ness funeral policies offer?
In addition to the cover amount we offer benefits such
as:
Claims paid out within 48 hours of approval.
- Beef benefit:
If an immediate family member passes away a full
420kg cow is delivered to the home of the
deceased
OR
A butchery/meat voucher is issued to the
beneficiary
- Memorial benefit:
A benefit is paid out to assist family with the
tombstone
- Repatriation services:
With all cultural protocols observed, a
repatriation service is offered to transport the
deceased home within the
borders of South Africa.
7What
is your claims turnaround?
Claims paid out within 48 hours of receiving valid
documents.
8How does my family
claim for my funeral policy when I am gone?
NESS Consulting has made it simple for you to claim by
giving you the option to choose
the method you are most comfortable with. You can claim
via
- Telephone
011 7159700
- E-mail
clientservices@nessgroup.co.za/info@nessgroup.co.za
- WhatsApp
060 300 4762
Our claim handlers in the client services department will
provide you with the initial
documentation required to process the claim.
At claims stage you need:
- A certified death certificate
- A certified ID Copy
- The BI1663/1668 form of the deceased & claimant
submitted via fax or email or delivered
by hand.
Then you can
- Fax documentation to 086 683 1414
- E-mail documentation to claims@nessgroup.co.za/
clientservices@nessgroup.co.za
- Whatsapp documentation to 060 300 4762
9Will I need to
complete a medical exam before I can take out funeral cover?
No, there are no medical exams or tests.
10What is the
waiting periods for funeral cover?
There is a 6 month waiting period
11Can I take out
funeral cover for another person?
Yes. We cover from between 1 to 10 extended family members
including 2 spouses.
12What happens when
I die?
The beneficiary you have chosen on the policy will receive
the claim.
13If I am
chronically ill or disabled can I apply for funeral cover?
Yes you can.
14Can I increase my
funeral cover?
Yes. The difference will incur a new 6 month waiting period.
15Does my family pay
tax for my funeral cover claim?
No they are not liable to.
16How long does it
take to pay a claim?
24 – 48hrs of receiving valid claims documents.
17Do you have
branches in other provinces?
We are operational and have branches in Gauteng,
KwaZulu-Natal, Eastern Cape as well as the North
West. Yes. We are in Johannesburg, Durban, Mthatha and
Potchefstroom.
18Are there age
limits on funeral cover?
Our Funeral Product cover members from 84 years in the
beginning, thereafter a member can reach 114 years.
19Is there
repatriation on my policy?
There are a number of products that have repatriation
country wide.
20Do you have a
suggestion box?
We are open for suggestions through our receptionists per
office in Maritime House Building
Margaret Mncandi Avenue Durban, 45 James Moroka Avenue
Potchefstroom, 4th Floor, Sanlam Building
50 Cnr Madiera and Leeds Streets Mthatha, 222 Smit Street,
Braamfontein, Johannesburg; You can use WhatsApp, the number
to send your suggestion is
060 300 4762; You can email the suggestion to
info@nessgroup.co.za or go to the contacts
page on the website use the Feedback page.
21Do my premiums go
up when my cover goes up?
Yes the higher the cover you want the premium changes.
